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Refund and Returns Policy

Last Updated: 04.09.2024

At Dogsyard, we are committed to ensuring your satisfaction with our products. Please review our refund policy below to understand your rights and our procedures for returns and refunds.

1. 30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

1.1 Eligibility for Returns

To be eligible for a return, your item must:

  • Condition: Be in the same condition as when you received it, unworn or unused.
  • Tags and Packaging: Include all original tags and be returned in its original packaging.
  • Proof of Purchase: Include a receipt or proof of purchase.

If the item has been used, damaged or spoiled in any way, the right of return is rejected.

1.2 How to Initiate a Return

To start a return, please contact us at support@dogsyard.com. Our team will provide you with detailed instructions on how to return your package and process your refund.

2. Damages and Issues

Please inspect your order upon receipt. If the item is:

  • Defective
  • Damaged
  • Incorrect

Contact us immediately at support@dogsyard.com with your order number and photos of the issue. We will evaluate the problem and take appropriate steps to resolve it.

3. Exceptions: Non-Returnable Items

Certain items are non-returnable, including:

  • Sale Items: Items purchased on sale cannot be returned.
  • Gift Cards: Gift cards are non-returnable and cannot be refunded.

4. Exchanges

If you wish to exchange an item, please follow these steps:

  1. Return the Original Item: Initiate a return following our 30-day return policy.
  2. Place a New Order: Once the return is accepted, make a separate purchase for the desired item.

This process ensures you receive the correct item as quickly as possible.

5. Refunds

5.1 Refund Approval

After receiving and inspecting your return, we will notify you via email whether your refund has been approved.

5.2 Processing Refunds

If approved:

  • Refund Method: Your refund will be processed automatically to your original payment method.
  • Refund Timeframe: Refunds will be completed within 10 business days.
  • Bank Processing: Please note that it may take additional time for your bank or credit card company to process and post the refund.

5.3 Delayed Refunds

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@dogsyard.com for assistance.